Obligations and pricing
What stays the business's obligation when you issue invoices from Appointa, what fiscalisation costs and where the terms are: the fiscalisation Terms addendum.
Appointa and Codevo Fiskal issue, sign and send invoices, but you remain the taxpayer obliged to fiscalise. This page sums up what your responsibility is, what Appointa takes on, how prices and VAT are calculated, what fiscalisation costs and how long invoices are kept. The binding text is the Terms addendum — fiscalisation.
Who is obliged to fiscalise
The business is the taxpayer obliged to fiscalise and is fully responsible for its obligations under the Croatian Fiscalisation Act and tax regulations. This applies whether you issue invoices on your own cash register or from Appointa. The software you issue invoices with takes care of the technical part: it signs the invoice and sends it to the Tax Administration. Responsibility for your business and for the accuracy of your invoices stays with you.
What remains your obligation
When you issue invoices from Appointa, you're responsible in particular for:
- The FINA certificate for fiscalisation, issued to the business's OIB, and replacing it before it expires. See Certificate expiry.
- Registration in ePorezna: the business premises and the software producer (CODEVO, OIB 00448210519), with premises and payment device codes that match those in Appointa.
- The internal act on invoice numbering, business premises and payment devices. Appointa prepares it for you with your details (Download the internal act), and you print it and sign it.
- The accuracy of every invoice: items, quantities, prices and discounts, the payment method, the VAT status and rates, and the OIB of the employee issuing the invoice. So always check the item preview and the total before issuing.
- Handing the invoice to the buyer in accordance with the regulations. Delivery to the app or by email doesn't release you from this obligation, especially when the client has neither the app nor an email address.
- Informing your employees that their OIB is sent to the Tax Administration with every invoice they issue.
What Appointa and Codevo Fiskal take on
| Appointa and Codevo Fiskal | Details |
|---|---|
| Issue and fiscalise the invoice | The invoice gets a number and a ZKI, and a JIR from the Tax Administration. |
| Resend the invoice when the Tax Administration is unavailable | Late fiscalisation is completed within 48 hours. |
| Warn you about a problem | When an invoice is late getting its JIR or the Tax Administration rejects it. See Rejected invoice or invoice without a JIR. |
| Deliver the invoice to the client | In the Appointa app or by email. See How the client gets the invoice. |
| Keep the certificate | The file and the password aren't stored in Appointa. The password is used only for the upload, and the private key is stored encrypted and used only to sign your invoices. |
| Keep issued invoices | For at least 11 years. See Keeping invoices. |
The provider is responsible for the correct operation of the software for issuing and fiscalising invoices, within the limits of the Terms of Service. It isn't responsible for your tax obligations, for the consequences of inaccurate or incomplete data you enter, or for the Tax Administration's systems being unavailable.
Fiscalisation from 1 January 2026
From 1 January 2026, under the new Fiscalisation Act, businesses fiscalise all invoices to private individuals regardless of the payment method: cash, card or bank transfer. This also applies to flat-rate sole traders (paušalni obrt). These obligations are met by the software you issue invoices with, so by your cash register or by Appointa through Codevo Fiskal.
Prices in Appointa and VAT
- Prices in the service price list, the calendar and the reports are for running your business and informing clients. In themselves, they aren't a tax document. The official amount is the one on the invoice, whether it's issued by your cash register or by Appointa.
- If the business is VAT registered, service prices in Appointa are treated as prices including VAT. Codevo Fiskal receives the price without VAT, calculated per unit and rounded to the cent. Because of this, the invoice total can differ from the price in Appointa, usually by a few cents. The preview before issuing always shows the exact amount.
- The default VAT rate on the invoice is 25%.
- A business outside the VAT system, e.g. a flat-rate sole trader, issues invoices without VAT. In the VAT note (optional) field, you can enter a note that's printed on the invoice, e.g. why VAT isn't charged.
You set the VAT status with the VAT registered switch when you turn on fiscalisation, and you change it in the Taxpayer details section. See Turning on fiscalisation.
What it costs
| Plan | Fiscalisation |
|---|---|
| Starter | Not available. You issue invoices on your own cash register. |
| Pro | Included in the plan price, with no separate charge. |
| Premium | Included in the plan price, with no separate charge. |
The business bears the cost of the FINA certificate. Plan prices are on the Starter, Pro and Premium plans page.
Keeping invoices
We keep issued invoices and their fiscalisation data for at least 11 years, including after you turn off fiscalisation or stop using Appointa. By turning on fiscalisation, you instruct us to keep them for that period, also when you request deletion of your data.
While you use Appointa, you export invoices for your accountant yourself. See Invoices and exports. After you stop using Appointa, we provide the export on request sent to [email protected].
Data protection
We process data related to invoices, e.g. about the client the invoice was issued to and the name and OIB of the employee issuing it, on behalf of the business as a processor, under the Data Processing Agreement. We send invoice data, including the business's OIB and the employee's OIB, to the Tax Administration because the Fiscalisation Act requires it.
Terms addendum — fiscalisation
The rules for issuing invoices through Appointa are in the Terms addendum — fiscalisation document, which is an integral part of the Terms of Service.
- The addendum is accepted by the owner when turning on fiscalisation, by ticking “I accept the Fiscalisation Addendum on behalf of the business.” The confirmation shows the version of the document you're accepting.
- If the addendum changes while the form is open, Appointa asks you to read it and accept it again.
- You also accept the addendum again when you turn fiscalisation back on after turning it off.
- The addendum doesn't apply to a business that hasn't turned on fiscalisation.
- Changes to the addendum are announced and made in the same way as changes to the Terms of Service.
Frequently asked questions
If Appointa issues the invoices, who is responsible for them?
You, as the taxpayer obliged to fiscalise. Appointa is responsible for the software working correctly, and you for the certificate, the premises registration and the accuracy of the data on the invoice.
Do I pay anything extra for fiscalisation?
Not to Appointa. Fiscalisation is included in the Pro and Premium plans. You only pay for the FINA certificate.
What if the Tax Administration's system is down?
The invoice is still issued with a ZKI, and Codevo Fiskal resends it by itself, so that late fiscalisation is completed within 48 hours. You follow the invoice status in Appointa.
Can I issue R1 invoices to companies?
Not from Appointa. Appointa doesn't issue e-invoices or invoices with the buyer's OIB. You issue such an invoice outside Appointa.
What happens to my invoices if I stop using Appointa?
We keep them for at least 11 years. We provide the export on request sent to [email protected].