My account

Your user account: name and email, language and theme, several businesses on one account, and deleting your account and what happens to your data.

9 min read

Your user account is what you use to sign in to Appointa: your email, your password or Google/Apple sign-in, and two-factor sign-in. A business is something else: it has its own name, services, clients and subscription. On this page you'll learn what belongs to your account, where its settings are, how several businesses on one account work and what happens when you delete your account.

Account and business

	User account	Business
Whose it is	Yours, personal	The owner's, shared by the whole team
What it contains	Name, email, password, two-factor sign-in, language	Name, public page, services, employees, clients, appointments, subscription
Where you edit it	The account menu, the Security tab, the Appointa Pro and Appointa mobile apps	Settings and the rest of the admin area

Team members are connected to a business through their own accounts and a role: Owner, Manager or Staff. The roles are described on the Invitations and roles page.

You open the account menu by clicking the card at the top of the sidebar (logo, name and plan). On a phone, first open the sidebar with the three-line button in the header. The whole interface is described on the Finding your way around the app page.

Item	What it does	Who sees it
Business at the top	Shows which business you are currently working in	Everyone
Name and email	Show who is signed in	Everyone
Settings	Opens Business settings	Owner and manager
Billing	Subscription, plans and SMS credits, see Subscription and payment	Owner (not shown in a demo business)
Support	Questions to Appointa support, see Support	Owner and manager
Language	Switches the interface between Croatian (HR) and English (EN)	Everyone
Theme	Light theme (sun icon) or dark theme (moon icon)	Everyone
Sign out	Signs you out in this browser	Everyone

Name and email

Name is what you entered in the Full name field when you signed up, or the name that came from your Google or Apple account. If no name was entered, the menu shows your email instead.
Email is your Appointa sign-in. It's where password links, two-factor sign-in codes and the account deletion confirmation are sent.

You can't edit your account name and email in the web admin area. The name your team and clients see in the calendar and when booking is the employee's name, and you change it in Employees. If you need to change the email you sign in with, contact support.

How you sign in, change your password and turn on two-factor sign-in is described on the Signing up and signing in and Security and two-factor sign-in pages.

Language and theme

Language: in the account menu, click HR or EN. The interface switches to that language straight away, and page addresses in English get /en/.
Theme: click the sun for the light theme or the moon for the dark theme. Your choice is remembered in that browser.

The HR | EN switch changes only the interface in that browser and isn't saved with your account. The mobile apps are in Croatian only for now. Messages Appointa sends to you personally, for example the email confirming account deletion, arrive in the language saved with your account; the default is Croatian. Some notifications about events in the business arrive in Croatian regardless.

Several businesses on one account

One account can be connected to several businesses, for example:

you have your own business and, alongside it, a demo business for trying things out
you are the owner of one business and work as staff in another
you use the same account to book appointments as a client at other businesses, in the Appointa app or on their public pages

The admin area shows one business at a time: the one at the top of the sidebar. Everything you see and change (calendar, clients, settings) applies to that business. Your role can be different in each business.

Leaving a business

As a team member: for now the app has no button for a member to leave a business on their own. The owner removes your access with the Remove access button on your employee card. The owner or a manager can revoke an invitation that hasn't been accepted yet. See Changing a role and removing access.
As a client of another business: in the Appointa app, on the home screen, swipe the place's card to the left and tap Leave, then confirm in the Leave this place? dialog. The place disappears from your home screen, and your appointment history stays with the business. When you book there again, the place comes back to your list. See Home screen.
Closing your own business: deleting your account doesn't close your business, and the app has no button for deleting a business. If you want to close it and remove its data, first cancel your subscription in Billing (Cancelling your subscription), then contact support.

Deleting your account

You start deleting your account in a mobile app and confirm it with a link from an email:

in the Appointa Pro app: the More tab → Delete account
in the Appointa app (for clients): Profile → Delete account

Tap Delete account and read the warning: “Deleting your account is permanent. Your personal data will be removed and your appointment history anonymised. This cannot be undone.”
Tap Send deletion request. Check your email appears.
Open the email “Confirm your Appointa account deletion” and click Confirm deletion. The link is valid for 1 hour.
The Delete your Appointa account page opens in your browser. Click Delete account.
When Your account has been deleted appears, the deletion is complete and you are signed out on all devices.

The Delete your Appointa account page in a browser: an explanation of what gets deleted and the Delete account button

The link in the email doesn't delete anything by itself. The deletion happens only when you click the button on the page. If you request deletion again, only the newest link is valid. An expired or already used link says: “This link has expired or has already been used. Request deletion again from the app.”

If you own a business

While you are the only owner of an active business (or the person the business was opened by), you can't delete your account: the business would be left without an owner. The confirmation page then says “You can't delete your account while you own the business: …” and deletes nothing. First delete the business or hand it over to another owner — for either, contact support — then request deletion again from the app. Before closing the business, cancel the subscription in Billing (Cancelling your subscription).

A demo business, or a business you haven't finished setting up, doesn't stop the deletion.

What happens to your data

Data	What happens
Your account name, phone number and profile picture	Deleted
Your account email address	Removed from the account. The address is no longer tied to Appointa: if you sign up with it again, you get a new, empty account.
Sign-in methods (password, Google, Apple) and two-step verification	Deleted, so nobody can sign in to the deleted account any more
Access to the businesses you work in	Ended. Your staff profile and its appointments stay with the business, without a link to your account.
Your client records at businesses	Anonymised: the name becomes “Anonymous client” (in each business's own language, for example “Anonimni klijent” at a Croatian business), and the email, phone number, picture, notes, date of birth and client card (allergies, preferences, styling notes, preferred staff member) are deleted
Your answers to forms	Permanently deleted
Appointment history	Stays with the business, without your personal data
Messages you sent	Stay in the conversation with the business, but are no longer linked to your account
Invoices businesses issued to you	Stay with the business (a legal retention requirement), without a link to your account
Accepted terms and consents	Stay on record as proof, without a link to your account
Push notifications and notification settings	Deleted
Sign-ins on devices	You are signed out everywhere

FAQ

Can I delete my account on the web?

You start the deletion in the Appointa Pro or Appointa app, and on the web you only confirm it. If you don't use either app, write to [email protected] from the address the account was opened with or, as an owner or manager, send a request through Support (see Support).

Will my business disappear if I delete my account?

No. While you are the only owner of an active business, you can't delete your account at all (see If you own a business). If the business has another owner, it stays with its clients, appointments and subscription. To close the business, see Leaving a business.

I requested deletion, but I've changed my mind.

Simply don't confirm: don't click Delete account on the confirmation page. The link expires after an hour and your account stays untouched.

The menu shows your user account name, and the calendar shows the employee name entered in Employees. These are two separate pieces of information.

No. The HR | EN switch changes only the interface language in the browser. Messages to you personally arrive in the language saved with your account (the default is Croatian), and the email for a new password arrives in the language of the page you requested it from.