Appointment reminders that send themselves — by SMS, email or push

No. The reminder goes out about 24 hours before the appointment, so the client gets it the day before at roughly the same time of day. The text can’t be edited either: it’s the same for every business and includes your business name and the appointment time, plus a cancellation link in the email and SMS.

Yes: by SMS if the SMS add-on is on, otherwise by email, so add both a mobile number and an email to the client card. The same goes for appointments you add after a phone call, as long as they’re linked to a client. Walk-ins, which aren’t linked to a person, and clients with no app, email or SMS get nothing.

One credit is one SMS segment. A pack of 100 credits currently costs €15, and bigger packs cost less per credit. A reminder for a business with a short name without Croatian letters uses one credit, a long name two, and a name with a letter like š or č three. Clients with the app get a free push.

Notifications to clients without the app switch to email on their own, and as soon as you buy credits, SMS resumes without switching anything back on. When the balance runs low, the owner gets an email warning with a top-up link. A message that couldn’t be sent isn’t charged, because the credit is returned. Credits are a one-off card purchase on the Billing page.

Alongside reminders, set an earlier cancellation deadline, a lower limit on active bookings per client and a block after a few no-shows in the booking settings. If no-shows are frequent, try at most 1–2 active bookings, cancellation no later than 24 hours ahead and a block after 2–3 no-shows. For long services, you can also confirm every booking yourself.

No. SMS is used for only five notifications: the reminder, a cancellation, a time change and two waitlist notifications. Booking confirmations, chat messages and promotional messages don’t go by SMS. You message clients who have the app in Messages, and for a client who doesn’t want SMS, you turn it off on their client card.