A patient booking app: what a physiotherapist actually needs
A patient booking app for physiotherapists: a checklist of what to look for — treatment series, client files, pre-appointment forms, reminders and GDPR.
Who it's for → Health & therapy → Physiotherapist
For physiotherapists
Booking software for physiotherapists — patient on the table, bookings sort themselves.
Patients book online while you focus on therapy. A reminder through the channel each patient has — in the app, by SMS with the add-on, or by e-mail — cuts no-shows, and your records stay tidy. GDPR, data in the EU.
No card · The demo comes pre-filled with services and a team · Starter free
Appointa for physiotherapists — in practice
Physiotherapy rarely ends with one visit. The initial assessment is followed by a series of sessions, often two or three a week, then a follow-up. While a patient is on the table nobody answers the phone, and two therapists need the same electrotherapy unit. Appointa keeps that rhythm for you: set the series once, a package counts the visits, and the patient fills in their history at home.
Therapy three times a week
After the assessment, open the first session and make it recurring: Monday, Wednesday and Friday at the same time, ending with the block of sessions. Appointa books ahead at once. Dates when the therapist is busy are skipped, so check the calendar and arrange replacements. On Pro and Premium.
A package of ten sessions
On Premium, define a “10 sessions” package with a validity period, for therapy services only, and sell it on the patient's card. Each covered appointment costs €0 and uses one visit. Cancelling returns the visit, a no-show uses it, and the patient sees the balance in the app.
History arrives before the patient
Start from the built-in Physiotherapy anamnesis template: reason for visit, injuries and surgery, medication, pain level, consent. Attach it to the initial assessment only. The patient fills it in on their phone via an email link, no login, and you read the answers on the appointment. On Pro and Premium.
Booking 24/7, no phone
Patients pick a time online — the link goes on your Google profile and website. Prefer to call? You add the appointment in a couple of clicks.
Fewer no-shows
A reminder the day before, through the channel the patient has — in the app, by SMS with the add-on enabled, or by e-mail. A cancelled slot is offered to the next patient on the waitlist right away.
Tidy records
Visit history per patient in one place. Data on EU servers, GDPR, CSV export whenever you want.
The whole practice's schedule
Multiple therapists and shifts without collisions, and recurring therapy is booked in two clicks. Add a room or a device as a resource and appointments book it automatically — with no overlaps.
You start with these services ready
The demo and a new account come with a ready-made price list for “Physiotherapist” — change anything in a couple of clicks.
| Service | Duration | Price |
|---|---|---|
| Initial assessment | 45 min | 40 € |
| Manual therapy | 45 min | 35 € |
| Therapeutic exercise | 60 min | 40 € |
| Electrotherapy | 30 min | 25 € |
| Therapeutic massage | 50 min | 38 € |
| Follow-up | 30 min | 25 € |
The price list is a starting template from the Appointa catalog — names, durations and prices are yours the moment you sign up.
The questions that come up first
Can I stop last-minute cancellations?
You can set a limit. In the booking rules you choose how many hours before the appointment a patient may cancel on their own, say 24. After that, the link and the app tell them to call you; you can always cancel. You can also turn on a block: patients with a set number of no-shows in six months can't book online, but you can still book them in.
Do packages work with recurring appointments?
Yes, on Premium. Each appointment in a recurring series uses one visit from the patient's package, in the order Appointa adds them to the calendar. Once the visits run out or the package expires, the following appointments in the series are at the regular price, so the patient's card shows you in good time that a new package is due.
Can I see how much each therapist does?
Yes. In Analytics, the Staff performance table shows each therapist for the chosen period with the number of confirmed and completed appointments, revenue, average rating and no-shows. Next to it is a list of the five services that brought in the most revenue, so you can see which therapies carry most of your turnover.
My patients aren't 'digital'.
They don't install anything — they book through a regular web page, and whoever calls, you add manually in a couple of clicks. Reminders reach everyone the same way.
What about confidentiality?
Data sits on EU servers under GDPR, with a data-processing agreement available on request. You can export your data at any time.
How do I reduce patient no-shows?
An automatic day-before reminder plus a no-show history per patient. For repeat offenders: confirm the appointment a day ahead.
Tips for physiotherapists
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See “Fizio centar Pokret” in Appointa — before signing up.
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