Online booking for garages: fewer phone calls, fuller ramps
Online booking for garages: how a booking page gets the phone off the mechanic's back, fills your ramps via a pre-appointment form and turns tyre season into a production line.
Who it's for → Auto & services → Car service
For car repair shops
Booking software for car repair shops — hands in the engine, calendar full.
Customers book online, 24/7 — per lift, bay or lane. Reminders cut forgotten visits, and the schedule stays full.
No card · The demo comes pre-filled with services and a team · Starter free
Appointa for car repair shops — in practice
In a garage an appointment isn't an hour in a chair: a minor service takes an hour and a half, a major one three hours, diagnostics half an hour. Customers call while your hands are in the engine, tyre season arrives overnight, and one late part shifts the whole day. Appointa schedules by the real length of each job and tells customers about every change itself.
Winter tyre season
In October everyone wants their tyres changed at once. Assign the tyre change to the mechanics who do it and open bookings a few weeks ahead. Customers pick free slots themselves, and in the morning you see a tidy schedule instead of a list of missed calls.
A major service takes the morning
A three-hour major service won't fit into a one-hour gap. Appointa offers it only when the mechanic and the lift are free the whole time, while a short diagnostic fits smaller gaps. No more “can you squeeze me in at noon” calls, and no service spilling into the next slot.
Part delayed, booking moves
Brake parts won't arrive until Thursday? Drag the booking to the new day in the calendar and Appointa notifies the customer of the change itself — in the app, by e-mail or by SMS with the add-on. No call needed, and Tuesday's lift is free for someone else.
Slots per lift or bay
Add each lift, bay or lane as a resource and have the service require it — the system assigns a free lift by itself, and two appointments never overlap on the same one.
Bookings 24/7
A customer books their service from the sofa at night — no waiting for you to pick up. You see a tidy schedule in the morning.
Customer reminders
The day before, through the channel the customer has — in the app, by SMS with the add-on, or by e-mail. Fewer forgotten visits, fewer empty slots.
Customer records
Visit history per customer in one place; regulars and recurring appointments in two clicks.
You start with these services ready
The demo and a new account come with a ready-made price list for “Car service” — change anything in a couple of clicks.
| Service | Duration | Price |
|---|---|---|
| Basic service | 90 min | 80 € |
| Full service | 180 min | 200 € |
| Tyre change | 45 min | 40 € |
| Diagnostics | 30 min | 30 € |
| Brake replacement | 120 min | 120 € |
The price list is a starting template from the Appointa catalog — names, durations and prices are yours the moment you sign up.
The questions that come up first
Repair prices depend on the car. Do I have to show them on my page?
No. You can hide the price of any service and show a note instead, such as “price after diagnostics” or “depending on the vehicle and parts”. You and your team still see the real price in the calendar. Fixed-price services, like diagnostics, can stay visible.
A customer has two cars. How do I know what was done on which?
Appointa has no separate vehicle register, but you can write each car's make, model and plate in the notes on the customer's card. The appointment history shows when each service happened, and the appointment notes say which car it was. So at the next visit you see straight away what was last replaced.
Can I issue fiscalised invoices from Appointa?
Yes, on the Pro and Premium plans at no extra charge; the FINA certificate is at your own cost. You issue an invoice from the appointment, or a standalone one when you need different items, such as parts. The customer gets it in the app or by e-mail, and you export the invoice list, sales ledger (KPR) and PO-SD for your accountant. You can also keep your own till.
How do customers book?
Through your page appointa.hr/s/your-garage — they pick a service and a time, you see the schedule in the morning. Whoever calls, you add manually.
I have two lifts — how do I model that?
Add them as two resources and have the service require a lift. Each appointment automatically takes a free one — two jobs run in parallel, and the system won't allow a third overlapping booking.
Customers forget they're booked.
An automatic reminder the day before, through the channel the customer has — in the app, by SMS with the add-on enabled, or by e-mail — cuts forgotten visits to a minimum.
Tips for car repair shops
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See “Autoservis Tempo” in Appointa — before signing up.
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