Write cancellation rules your clients will actually respect
Appointment cancellation rules clients actually respect: what they must cover, where to show them and how to apply them consistently — without arguments or empty chairs.
Who it's for → Health & therapy → Acupuncture / alternative medicine
For acupuncture & alternative medicine
Booking software for acupuncture & alternative medicine — calm in the practice and in the calendar.
Patients book online while you focus on therapy. A reminder through the channel each patient has — in the app, by SMS with the add-on, or by e-mail — cuts no-shows, and your records stay tidy. GDPR, data in the EU.
No card · The demo comes pre-filled with services and a team · Starter free
Appointa for acupuncture & alternative medicine — in practice
In acupuncture and related therapies a client rarely comes only once: the initial assessment is usually followed by a series of treatments, often with cupping or moxibustion alongside acupuncture. Treatment needs calm, so the phone mustn't ring, and rooms have to be planned so none is booked twice. Appointa runs the series, counts visits from a package and assigns a free room by itself.
A series of eight treatments
On Premium you set up an “8 treatments” package valid for, say, 60 days and covering acupuncture only, so it isn't spent on cupping. The client buys it from you, and each acupuncture booking deducts one visit automatically. The client sees the remaining treatments in the app.
A room the client recognises
Add treatment rooms as resources, each with a client-facing name and up to five photos. Services require a room; Appointa assigns a free one to each appointment. The client sees the room on the confirmation and email reminder and can open its photos in the app, handy the first time.
Health questions before treatment
Before the first treatment the client gets an intake form with your questions: pregnancy, current medication, blood clotting disorders, fear of needles, plus a consent with its full text. You read the answers in the appointment detail, and they're deleted automatically 24 months after the appointment. On Pro and Premium.
Booking 24/7, no phone
Patients pick a time online — the link goes on your Google profile and website. Prefer to call? You add the appointment in a couple of clicks.
Fewer no-shows
A reminder the day before, through the channel the patient has — in the app, by SMS with the add-on enabled, or by e-mail. A cancelled slot is offered to the next patient on the waitlist right away.
Tidy records
Visit history per patient in one place. Data on EU servers, GDPR, CSV export whenever you want.
The whole practice's schedule
Multiple therapists and shifts without collisions, and recurring therapy is booked in two clicks. Add a room or a device as a resource and appointments book it automatically — with no overlaps.
You start with these services ready
The demo and a new account come with a ready-made price list for “Acupuncture / alternative medicine” — change anything in a couple of clicks.
| Service | Duration | Price |
|---|---|---|
| Initial consultation | 45 min | 45 € |
| Acupuncture session | 50 min | 40 € |
| Cupping therapy | 40 min | 35 € |
| Moxibustion | 40 min | 35 € |
| Follow-up | 30 min | 30 € |
The price list is a starting template from the Appointa catalog — names, durations and prices are yours the moment you sign up.
The questions that come up first
Can I stop last-minute bookings?
Yes. In the booking rules you set the earliest online booking, for example 12 hours before the appointment, so you know tomorrow's schedule the evening before. Times inside that window show to clients as taken. You can still book a client in for today yourself, because those rules don't apply to appointments your team enters.
Can a treatment be booked only with a purchased package?
Yes, on Premium. Turn on “Package only” in the service, and a client without a valid package can't book it themselves but sees a message to contact you. You can still book it for them, for example for the first treatment while you sell them the package on the spot, and the form warns you the appointment is at full price.
Where can I show clients what the space looks like?
On your public page. Next to your services, prices, team and opening hours there's a gallery of up to 30 photos, in the order you choose and sorted into categories such as the space and equipment. Share the page on your Google profile or Instagram, and clients can book an initial assessment straight from it. The gallery is included in every plan.
My patients aren't 'digital'.
They don't install anything — they book through a regular web page, and whoever calls, you add manually in a couple of clicks. Reminders reach everyone the same way.
What about confidentiality?
Data sits on EU servers under GDPR, with a data-processing agreement available on request. You can export your data at any time.
How do I reduce patient no-shows?
An automatic day-before reminder plus a no-show history per patient. For repeat offenders: confirm the appointment a day ahead.
Tips for acupuncture & alternative medicine
All articlesA marketing calendar for your salon: 12 occasions to promote through the year
A marketing calendar for your salon: 12 occasions to promote through the year — offer type, channel and euro maths for each month. Plan a month ahead.
Google Business Profile for salons: step by step to your first bookings
A step-by-step guide: set up a Google Business Profile for your salon, add the right photos, collect reviews and turn "hairdresser near me" searches into bookings.
See “Centar Ravnoteža” in Appointa — before signing up.
A demo with ready-made services, a team and appointments for your line of work. No card, no strings.
Create the demo — freeNo time to do it yourself? We'll set it up for you, free of charge. See how →