Vet practice: every pet's record and reminders owners actually see
Scheduling for vet practices: SMS reminders for owners without an app, per-pet history in the record, recurring therapies and a waitlist for freed slots.
Who it's for → Health & therapy → Veterinarian
For veterinarians
Booking software for veterinarians — the waiting room barks, the schedule holds.
Patients book online while you focus on therapy. A reminder through the channel each patient has — in the app, by SMS with the add-on, or by e-mail — cuts no-shows, and your records stay tidy. GDPR, data in the EU.
No card · The demo comes pre-filled with services and a team · Starter free
Appointa for veterinarians — in practice
At a veterinary clinic the patient can't talk, and the appointment is arranged by the owner, often for several pets at once. Vaccinations, microchipping and check-ups are short, surgeries hold the theatre for a long time, and the waiting room mixes dogs, cats and carriers. Appointa treats the owner as the client, keeps notes on every pet in one place and never lets the operating theatre be booked twice.
One owner, three pets
The owner books a vaccination for the dog, then a check-up for the cat, adding the pet's name to each booking's note, shown in the appointment detail. The default of three active bookings per client is tight for a vet, so raise it in the booking rules, say to five.
Notes on every pet
In the owner's chart you note what the team should know: Rex gets nervous on the scales, Mia only comes in a carrier. Additional notes also appear in each appointment's detail in the web calendar, so every vet and technician sees them next time. The owner never sees the chart.
One operating theatre
Add the operating theatre as a resource and set the castration/spaying and dental cleaning services to require it. Two vets then can't schedule surgery in the same theatre at the same time. The daily Resources view shows the theatre's whole day, and you enter a block for disinfection or servicing.
Booking 24/7, no phone
Patients pick a time online — the link goes on your Google profile and website. Prefer to call? You add the appointment in a couple of clicks.
Fewer no-shows
A reminder the day before, through the channel the patient has — in the app, by SMS with the add-on enabled, or by e-mail. A cancelled slot is offered to the next patient on the waitlist right away.
Tidy records
Visit history per patient in one place. Data on EU servers, GDPR, CSV export whenever you want.
The whole practice's schedule
Multiple therapists and shifts without collisions, and recurring therapy is booked in two clicks. Add a room or a device as a resource and appointments book it automatically — with no overlaps.
You start with these services ready
The demo and a new account come with a ready-made price list for “Veterinarian” — change anything in a couple of clicks.
| Service | Duration | Price |
|---|---|---|
| General examination | 30 min | 30 € |
| Vaccination | 20 min | 25 € |
| Microchipping | 20 min | 20 € |
| Neutering / spaying | 90 min | 150 € |
| Dental cleaning | 60 min | 90 € |
| Follow-up | 20 min | 20 € |
The price list is a starting template from the Appointa catalog — names, durations and prices are yours the moment you sign up.
The questions that come up first
Does Appointa send a reminder for the yearly vaccination?
Appointa reminds owners of appointments already in the calendar, about a day before. There's no automatic reminder based on the date of the last vaccination. So book the next vaccination while the owner is still at the counter, even if it's a year away: appointments your team enters aren't limited by how far ahead online booking is open.
The cost of surgery depends on the pet. How do I show that?
For a service such as castration, turn off showing the price to clients and add a note, for example “Depends on species and weight”. Owners see the note on your page instead of an amount. Your price list keeps an indicative price, which is recorded on the appointment and counted in analytics, and when you book the appointment yourself you adjust the amount before saving. Available on every plan.
What about emergencies?
You enter an emergency in the calendar at any free time of a vet who is working, because online booking rules don't apply to appointments your team enters. When it's busy, a quick entry from an empty slot takes up the time immediately. If you want the visit to stay in the owner's history, book the appointment from their card.
My patients aren't 'digital'.
They don't install anything — they book through a regular web page, and whoever calls, you add manually in a couple of clicks. Reminders reach everyone the same way.
What about confidentiality?
Data sits on EU servers under GDPR, with a data-processing agreement available on request. You can export your data at any time.
How do I reduce patient no-shows?
An automatic day-before reminder plus a no-show history per patient. For repeat offenders: confirm the appointment a day ahead.
Tips for veterinarians
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See “Veterinarska ambulanta Šapa” in Appointa — before signing up.
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