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Manual contents

Video guides

All 97 short Appointa video guides on YouTube, arranged by manual chapter, each with a link to the matching written instructions.

13 min read

Prefer watching to reading? Appointa has a series of 97 short videos on YouTube, in ten playlists — most topics fit into a few minutes. On this page the videos are arranged by the chapters of this manual, and next to each one is the page with written instructions for the same procedure, so you can easily switch from the video to the steps and back.

All the videos are in Croatian and free to watch, with no sign-up. All the playlists, with thumbnails, are also on one page: Video guides. The video and playlist titles on this page are translated into English; on YouTube they appear in Croatian.

How to use the video guides

  • Start with the “Meet Appointa” playlist if you're still deciding — four videos show what Appointa does, a full setup against the stopwatch and the demo business.
  • Follow “First steps” alongside the wizard — every step of setting up your business has its own video.
  • On manual pages that have a video, the video guide is shown at the top of the page.
  • Videos open YouTube in a new tab. If you're watching on a computer, keep Appointa open in another tab and repeat the steps as you go.
The public Video guides page: the title, an intro with the number of videos and the first playlist with a thumbnail, a list of numbered videos and the Open the playlist on YouTube button

Playlists

Playlist What it covers Videos
Meet Appointa (Upoznaj Appointu) Appointa in a minute and a half, setup against the stopwatch, the demo and why there's no commission 4
First steps (Prvi koraci) From sign-up to going live: branding, working hours, services, employees, booking rules, two-factor sign-in 10
Calendar and appointments (Kalendar i termini) New appointment, statuses, drag and drop, shifts, annual leave, closures, recurring appointments, sync, resources 11
Services, team and clients (Usluge, tim i klijenti) Services and capacity, employees, clients and import, reviews, gallery, messages, intake forms, resources, service schedules 13
Public page and bookings (Javna stranica i rezervacije) What the client sees: the public page, booking, group sessions, codes, the waitlist, cancellation, members and QR 8
Fill your schedule (Napuni raspored) Special offers, promo codes, loyalty, vouchers, the waitlist, no-shows, analytics, packages and memberships 9
Appointa for your industry (Appointa za tvoju djelatnost) Examples for individual industries, from hairdressers and dentists to gyms and vets 13
Appointa Pro (Appointa Pro) The team app: activation, Today, the calendar, new appointment, the waiting room, clients, messages, reports 12
The client app (Aplikacija za klijente) Sign-in, booking, discounts and points, my appointments, the waitlist, loyalty, packages and vouchers 11
Plans and billing (Planovi i naplata) Starter, Pro or Premium, upgrading, extra seats, annual billing, cancellation, SMS credits 6

Getting started

Video Written instructions
Appointa in 90 seconds — bookings that work while you work Finding your way around the app
A complete booking system in 10 minutes — live, against the stopwatch Business setup
Look around inside Appointa — a demo business in 2 clicks Demo business
Why Appointa charges no commission (and why that changes everything) Starter, Pro and Premium plans
Signing up for Appointa — email, Google or Apple (2 minutes) Signing up and signing in
The first screen in Appointa — a demo to play with or a real salon? The first choice: demo or a real business
Name, link, color, logo — your salon gets a face (Appointa step 1) Step 1 — Identity
Contact details — short and clear (Appointa step 2) Step 2 — Contact
Working hours in a minute — with the “copy to all” trick (Appointa step 3) Step 3 — Working hours
A price list in 60 seconds — ready-made price lists for almost 30 industries (Appointa step 4) Step 4 — Services
Add your team and set up shifts — split ones too (Appointa step 5) Step 5 — Staff
5 booking decisions you make deliberately (Appointa step 6) Booking rules: the defaults
Publishing your salon + the first booking (Appointa step 7 — confetti!) Review and launch

Calendar

Video Written instructions
A calendar you can read in a second — day, week, month (Appointa) Calendar overview
A new appointment in 30 seconds — while the client is still on the phone (Appointa) New appointment and walk-ins
5 appointment colors — from confirmation to no-show (Appointa) Appointment statuses
Move an appointment with the mouse — drag, drop, client notified (Appointa) Moving an appointment by dragging
Cancel a whole day in 2 minutes — every client notified (Appointa) Cancelling a whole day
“Every other Wednesday at ten” — set up once, booked forever (Appointa Pro) Recurring appointments
Your private calendar + Appointa — connected both ways (Appointa Pro) Calendar sync
Fully booked? The waitlist turns someone else's cancellation into a new appointment Waitlist
A waitlist that calls clients for you (Appointa Premium) Waitlist

Services

Video Written instructions
Services: prices, colors and archiving without fear (Appointa admin) Services and price list
1, 2 or 20 seats — the same platform for a hairdresser, duo training and yoga Group classes and schedules
Hide the price or occupancy — for memberships and group classes Price and occupancy display
A fixed schedule for group classes — Mon, Wed, Fri at ten, without placeholder employees (Appointa) Service schedule
Packages and memberships Packages and memberships

Team and space

Video Written instructions
Employees: who does what + an invitation to Appointa Pro Employees, Invitations and roles
Shifts without the headache — split shifts and every other Saturday (Appointa) Employee shifts
Annual leave and sick leave in the calendar — without a single wrong appointment (Appointa) Holidays, sick leave and other absences
Renovation or a holiday? Close your salon with one entry (Appointa) Closures and holidays
Resources: rooms, devices and vehicles — the end of double bookings (Appointa) Resources
Calendar and resources — the resource view, blocks and zero clashes (Appointa) The Resources view in the calendar

Clients

Video Written instructions
Clients: a record that remembers everything (and a GDPR button when you need it) Client profile, Client privacy
A members-only salon — approving new clients + a QR shortcut Client requests
Switch to Appointa — import clients from Excel (with an undo button) Importing clients from Excel
Intake forms and consents — paperwork that fills itself in Intake forms and consents

Online booking

Video Written instructions
This is how clients see your salon — a public page that works 24/7 Public business page
Booking in 60 seconds — no sign-up, no app Booking step by step
Group sessions — what “4/20” under the time means to a client How a client signs up for a session
Promo code and gift voucher — one field when booking How the client uses the code
Cancelling in 2 clicks + the appointment in the client's calendar Cancellation by the client
Members only — passwordless sign-in and a QR code that approves for you Members-only booking
No-shows — three locks that protect your calendar (Appointa) Booking rules
Reviews: only real clients, and you choose what's on display Reviews
Gallery: 30 photos that sell your work Gallery

Communicating with clients

Video Written instructions
Messages with clients — all conversations in one place Messages
3 emails that work for you — confirmation, reminder, cancellation Reminders and notifications
SMS notifications — reminders for clients without the app too (Appointa) SMS notifications

Promotions and loyalty

Video Written instructions
Promo week — fill quiet slots with a discount code (Appointa Premium) Promotions and promo codes
Promo codes — marketing you can finally measure (Appointa) Tracking results
A digital loyalty card — the fifth visit free, no rubber stamp (Appointa Premium) Punch card
Points in euros — loyalty you spend like money (Appointa) Euro stamps
Gift vouchers — sell a service before the appointment (Appointa Premium) Gift vouchers

Reports and subscription

Video Written instructions
Salon analytics — where you earn and where money leaks away (Appointa) Analytics
Starter, Pro or Premium — which Appointa plan is right for you? Starter, Pro and Premium plans
Upgrading your plan in 2 minutes — from Starter to Pro (Appointa) Upgrading and changing your plan
Team bigger than your plan? Buy an extra employee seat in a minute Extra employee seats
Annual billing = the same service, a lower cost (+ changing your card) Monthly or annual billing, Payment card
Cancelling without drama — what stays, what switches off and how to come back Cancelling your subscription

Settings and account

Video Written instructions
Protect your account — two-factor sign-in in 2 minutes (Appointa) Security and two-factor sign-in

Mobile apps

Appointa Pro (for you and your team)

Video Written instructions
Appointa Pro — your salon in your pocket (activation in a minute) Activating with a QR code
The Today screen — your whole working day in three numbers and one swipe Home: your day at a glance
The day calendar on your phone — who, when and where the gap in the schedule is Day calendar
A new appointment from your phone — 5 steps, one hand New appointment
A client walked in without booking? The appointment starts in 20 seconds Walk-ins
Confirm, complete, cancel, no-show — appointment statuses (with confetti) Appointment details and statuses
The waiting room — who's in the salon now and who's arriving soon Appointa Pro (the team app)
Your client files in your pocket — search, records and QR linking Clients
Client messages under control — filters, statuses and a number that tells the truth Messages
Price list, team and shifts from your phone — the salon doesn't stop while you're at the beach The More tab
Reports, bulk cancellation and settings — Appointa Pro for owners The More tab
Recurring appointments and visit packages Recurring appointment

Appointa (for your clients)

You can also send these videos to clients when you're explaining the app to them.

Video Written instructions
Appointa for clients — sign-in without a password (Apple, Google or email) Signing in without a password
Connect with your salon — the QR code at the desk or search Connecting to your business
Book an appointment in a few taps — no calls, no waiting Booking an appointment
Discounts, vouchers and loyalty points — the same service, a lower price Loyalty, offers, vouchers and packages
All your appointments in one place — cancel, message, rate My appointments
Fully booked? The waitlist catches a slot for you Waitlist
Loyalty cards on your phone — stamps that don't get lost Loyalty, offers, vouchers and packages
Messages with the salon — written, read, sorted Messages
Reminders and notifications — forgetting is no longer your job Notifications and reminders
My packages — 8 visits in your pocket, your phone counts them for you Loyalty, offers, vouchers and packages
My gift vouchers — the code always in your pocket, one tap away Loyalty, offers, vouchers and packages

Appointa for your industry

Each video shows the setup and day-to-day work using one industry as an example. If yours isn't on the list, watch the closest one — the procedure is the same.

Video For industries
Appointa for hair salons — a ready-made price list, the team and regular customers Hair salon
A barbershop on Appointa — 30-minute appointments and clients walking in off the street Barbershop
Beauty, nails and lashes — reminders that put an end to no-shows (Appointa) Beauty salon, nail salon, lashes and brows
Massage and spa on Appointa — 24-hour notice and appointments that don't go to waste Massage studio, spa and wellness, tanning studio
Physiotherapy on Appointa — medical history before the visit and a two-way calendar Physiotherapist, chiropractor and osteopath, speech therapist, psychotherapist and psychologist, nutritionist, acupuncture and alternative medicine, private practice
Dentists on Appointa — check-ups that don't get forgotten Dentist
Appointa for yoga and pilates studios — group classes that fill themselves Yoga studio, pilates studio
Appointa for gyms and CrossFit — full WODs and a waitlist that works for you CrossFit and gym, martial arts
Appointa for personal trainers — 1-on-1, duo sessions and packages that count themselves Personal trainer
Appointa for tennis and sports courts — two courts, zero clashes Tennis and squash
Appointa for tattoo studios — consultations without endless messaging and consent before the appointment Tattoo and piercing
Appointa for dance schools and swimming schools — sign-ups without phone calls Dance school, swimming school
Vets on Appointa — one family, the whole pack Veterinarian, pet grooming

Frequently asked questions

Are there videos in English?

No, all the videos are in Croatian. The written instructions in this manual are also available in English.

Do I have to sign up to watch the videos?

No. The videos are public on YouTube and don't require an Appointa account or a YouTube sign-in.

A video shows something that isn't in my menu.

Some features depend on your plan and role — the videos often say so in the title (e.g. “Appointa Premium”). Check the Feature comparison and Roles: who sees what. Appointa is constantly evolving, so a particular screen may differ from the recording — the current description is always in this manual.

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